Retail Banking Academy news roundup – 10/04/2017

Barclays chief Jes Staley censured for bid to identify whistleblower

“Barclays chief executive Jes Staley, who has publicly pushed for the highest ethical standards at his bank, is facing major sanctions from UK regulators and a “very significant” pay cut for trying to uncover the identity of a whistleblower who raised concerns about a former colleague Mr Staley hired.”

An Inconvenient Apple Pay Truth

“Despite being the most adopted general purpose instore mobile wallet in the market, our research over the last 2.5 years suggests that Apple Pay isn’t used much.”

Wells Fargo to Claw Back $75 Million From Former Executives

“In a scathing 113-page report that made it clear that all the warning signs of the problem had been glaring, the board released the results of its six-month investigation into the conditions and culture that prompted thousands of Wells Fargo employees to create fraudulent accounts in an effort to meet aggressive sales goals.

Lafferty Daily Briefing – 7th April 2017

“Singapore will continue to push innovation in payments, with the latest scheme backing a Central Addressing System for the collection of mobile numbers for e-payments. The government hopes that this will eventually lead to drop in merchant charges and bring more small businesses into the payment acceptance infrastructure.”


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to the best practice principles in retail banking from the practitioner’s point of view. We are committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard by making it possible for ambitious retail bankers worldwide to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented retail banking excellence.

Retail Banking Academy news roundup – 05/12/16

HSBC to Accelerate Hiring in China Next Year, Defying Challenges

“The pace of hiring may accelerate in 2017 as the London-based lender expands in areas from mortgages to credit cards, personal lending and wealth services in the manufacturing hub north of Hong Kong, he said.”

Dubai Islamic Bank named UAE’s strongest Islamic retail bank At Islamic Retail Banking Awards 2016

“A key driver of this growth has been the Bank’s customer centric approach that is embodied in our ‘Customer First’ program. We believe in combining our local heritage, tradition and inherent expertise with personal service and innovation to provide customers with multi-faceted solutions tailored to meet their financial needs.”

Why Mobile Payments Are Taking Off In China

“A recent survey by KPMG found consumers in China are embracing the push toward mobile payments at a much faster rate than consumers in the U.S. and U.K. KPMG’s annual China’s Connected Consumers Survey found that about 90 percent of 2,560 respondents made at least one online purchase using a smartphone compared to 74 percent of U.S. consumers and 74.6 percent of U.K. consumers”

Lafferty Daily Briefing – 5th December 2016

“There’s no doubt that banks have underinvested in computer security for several years while they struggle to recapitalise themselves, and cybercriminals are now getting so far ahead that they’re offering discounts and sale offers to match what’s happening in the ordinary world of online retail.”


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to the best practice principles in retail banking from the practitioner’s point of view. We are committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard by making it possible for ambitious retail bankers worldwide to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented retail banking excellence.