RBA Member of the Month: Cecil Kwatchey, Stanbic Ghana

We caught up with Cecil, our November Member of the Month to chat about his journey and what being certified means to him.

How do you start your day?

I usually start my day with some quiet time, after which I read some online local and international news before getting ready for work. Once I get into the office I make a quick note of the things I intend to achieve for the day and say hello to a few colleagues before I delve into activities for the day.

Can you tell me more about your job role and what you do day to day?

I’m currently the Product Manager for deposit products, Personal and Business Banking (PBB) in Stanbic Bank, Ghana. The role requires that I utilize my knowledge of my bank and its competitor products and pricing, existing risk parameters and IT capability etc. in order to identify opportunities and/or risks which could lead to the development of new or amended products.

On a daily basis, I have to ensure deposit products remain profitable to the bank whilst also remaining relevant to our customers. I also have to analyse various reports to ensure revenue leakage is also mitigated or minimised.

When it’s a long day and you are tired, what keeps you motivated to work hard?

What keeps me motivated is my personal determination to exert myself to be able to make an impact amongst my peers. I usually take a 5 minute walk just to help clear my head during a particularly tough day in the office just to help me revitalize my brain before returning to work. After work, I sometimes take an 8km walk or swim to help me wind down and prepare for the next day.

Who do you look up to? And Why?

One of the people I always look up to is my mentor, Nana Sarkodie Dickson. His energy level is amazing and he inspires me to approach each day with the same energy levels as if it were my first day in the organisation. He is a staunch believer in demonstrating the right character at all times and in all situations and one of his favourite motivational quotes by Peter Schutz is “Hire character. Train skill”.

You hosted the Ghana Meet Up this year, how did you find that?

Hosting the Ghana Meet Up was an exciting opportunity to meet like-minded colleagues from competitor banks in Ghana and share some ideas on how to make the banking experience a positive one for customers in Ghana.

What does being certified mean to you?

It’s very exciting for me to be certified. I believe being certified will provide a lot of exciting opportunities as well as serve as an inspiration for other colleagues in Stanbic and in the Ghanaian banking industry to also achieve certification. I intend to apply a lot more of the course content I have acquired during my RBA journey to my daily activities to help improve the banking experience for the customer.

 

Are you an African based retail banker? You could be eligible for our CRB scholarship! Find out more here

1 Comment

  1. At Standard Bank we believe in growing our people and demonstrate this indeed. Our employee’s exceptional passion to learn and to grow is truly remarkable. Well done Cecil.

    Finding the right programmes and partners like RBA that deliver world-class learning is critical in achieving this goal.

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