Retail Banking Academy news roundup – 10/04/2017

Barclays chief Jes Staley censured for bid to identify whistleblower

“Barclays chief executive Jes Staley, who has publicly pushed for the highest ethical standards at his bank, is facing major sanctions from UK regulators and a “very significant” pay cut for trying to uncover the identity of a whistleblower who raised concerns about a former colleague Mr Staley hired.”

An Inconvenient Apple Pay Truth

“Despite being the most adopted general purpose instore mobile wallet in the market, our research over the last 2.5 years suggests that Apple Pay isn’t used much.”

Wells Fargo to Claw Back $75 Million From Former Executives

“In a scathing 113-page report that made it clear that all the warning signs of the problem had been glaring, the board released the results of its six-month investigation into the conditions and culture that prompted thousands of Wells Fargo employees to create fraudulent accounts in an effort to meet aggressive sales goals.

Lafferty Daily Briefing – 7th April 2017

“Singapore will continue to push innovation in payments, with the latest scheme backing a Central Addressing System for the collection of mobile numbers for e-payments. The government hopes that this will eventually lead to drop in merchant charges and bring more small businesses into the payment acceptance infrastructure.”


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to the best practice principles in retail banking from the practitioner’s point of view. We are committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard by making it possible for ambitious retail bankers worldwide to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented retail banking excellence.

Retail Banking Academy news roundup – 27/03/2017

UK banks face further scrutiny on top of annual stress test

“The new “exploratory” test, which will be carried out every other year, will assess banks’ resilience to a wider range of risks beyond those emanating from the financial cycle — such as persistently low interest rates and high costs.

Amazon Is Winning at Credit Cards Too

“According to a Morgan Stanley AlphaWise survey, 23% of U.S. adults have Amazon cards – tied with Wal-Mart. Plus, 13% of those who don’t have Amazon cards indicated that they were “very likely” to sign up for one.”

The high cost of our vanishing bank branches

” The [House of Lords committee on financial exclusion], chaired by Baroness Claire Tyler, has just issued a damning report on “unacceptable” levels of financial exclusion… The report shows that older banking customers are the most likely to rely on local branches, and the least likely to bank online. They also make up a growing slice of the UK’s ageing population.

Lafferty Daily Briefing – 27th March 2017

“Singapore will continue to push innovation in payments, with the latest scheme backing a Central Addressing System for the collection of mobile numbers for e-payments. The government hopes that this will eventually lead to drop in merchant charges and bring more small businesses into the payment acceptance infrastructure.”


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to the best practice principles in retail banking from the practitioner’s point of view. We are committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard by making it possible for ambitious retail bankers worldwide to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented retail banking excellence.