The Retail Banking Academy (RBA) is the only educational and professional body in the world dedicated exclusively to offering post-graduate professional education in the retail banking field. Founded with the objective of contributing to the professionalisation and development of consumer-oriented retail banking, it was launched in 2011 and has already recruited students in some 60 countries.

The Academy is committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard worldwide by making it possible for ambitious retail bankers everywhere to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented professional excellence.

Become a Certified Retail Banker with our internationally recognised qualification

This blog is our informal way of bringing like-minded retail bankers together, to share views on professionalism and ethics in retail banking, experiences of life-long learning in retail banking, or any aspect of RBA and its curriculum.

Our contributors consist of directors, the CEO and other industry thought leaders and will update the blog bi-weekly. We welcome your comments, and we hope you enjoy our work.



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