Retail Banking Academy news roundup – 20/02/17

The trouble with ‘free’ banking for challenger lenders

“Despite low interest rates, underlying returns in retail banking remain high for the largest players and their market share is robust. If it looks like an oligopoly, moves like an oligopoly and speaks like an oligopoly, then it probably is an oligopoly.”

Amazon has many rivers to cross before it can break into banking

“For a long time now, the chaos scenario in banking has been a GAFA (Google, Apple, Facebook, Amazon) acquisition of an incumbent bank, which is why a Friday rumour in the US that Amazon was stalking Capital One got the market a little peppy.”

Standard Chartered Links Businesses To WeChat

British bank Standard Chartered is introducing its Chinese business customers to WeChat, the digital messaging platform developed by China’s Tencent that supports money transfers.”

Lafferty Daily Briefing – 20th February 2017

” American bank values are apparently soaring off the back of Trumpism, and despite taking an initial hit from Brexit, their British counterparts have been clambering back in value, climbing towards their highest value in 13 months. Bloomberg puts UK banks’ price-to-book value at around 0.8, with Lloyds clear of the bunch at 1.1.”


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to the best practice principles in retail banking from the practitioner’s point of view. We are committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard by making it possible for ambitious retail bankers worldwide to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented retail banking excellence.

Retail Banking Academy news roundup – 13/02/17

Private equity and challengers circle Co-operative Bank

“Private equity groups and UK challenger banks are eyeing parts of the Co-operative Bank after the lender put itself up for sale in an attempt to raise capital, weeks after warning that it would fail to meet its capital requirements in the next few years.”

Meet Rita; Revolut’s troubleshooting digital assistant

“Rita (Revolut’s Intelligent Troubleshooting Assistant) sits within the Revolut app’s messenger support service where it can resolve hundreds of common questions. During a pilot, Rita resolved 20% of 7500 customer queries a day, earning a customer satisfaction score of 4.3 out of five.”

Bank Of England Taps Startup Anomali To Reduce Cyberthreats

“According to a report, Anomali was chosen to work on a system to put threat intelligence in a database that can be searched and optimized for information collation and sharing to support a cybersecurity defense strategy that is proactive and led by intelligence.”

Lafferty Daily Briefing – 13th February 2017

Australia will be cashless in five to ten years, according to Mastercard’s president of operations and technology, Rob Reeg. Speaking to the Australian Financial Review, Mr Reeg noted that Australia was an early adopter of technologies — much like Mastercard.”


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to the best practice principles in retail banking from the practitioner’s point of view. We are committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard by making it possible for ambitious retail bankers worldwide to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented retail banking excellence.