Retail Banking Academy news roundup – 22/05/2017

BBC fools HSBC voice recognition security system

“Security software designed to prevent bank fraud has been fooled by a BBC reporter and his twin”

EU court strikes down German challenge to ECB banking oversight

“The European Central Bank has won its court battle against Landeskreditbank Baden-Württemberg, after the EU’s highest court dismissed claims by the German lender that it should not be directly supervised by the eurozone’s banking regulator.”

Judge may reject parts of Wells Fargo account abuse settlement

“In an order on Tuesday evening, U.S. District Judge Vince Chhabria in San Francisco ordered lawyers for customers and the bank to address his concerns, including whether the entire settlement should be rejected, before a scheduled Thursday hearing to consider preliminary approval.

Lafferty Daily Briefing – 22nd May 2017

“The picture of what exactly happened in the world of payment cards in 2016 is clearing up. Lafferty Research data shows that Purchase volume on payment cards globally grew by 125 percent between 2010 and 2016. Growth on debit (137 percent) is stronger than on credit (113 percent). “


The Retail Banking Academy is the only international training academy that offers qualifications exclusively dedicated to the best practice principles in retail banking from the practitioner’s point of view. We are committed to making the Certified Retail Banker qualification (CRB) the recognised industry standard by making it possible for ambitious retail bankers worldwide to embark on a structured programme that sets the highest standards of ethics, education and customer-oriented retail banking excellence.

A look inside the RBA Executive Management Programme 2017

In May, we hosted retail bankers from around the world on our exclusive Executive Management Programme, held in a luxurious country house hotel, in quintessentially English countryside town. Our three day intensive programme is tailored to meet the challenges faced by senior retail bankers worldwide, and covers a range of topics from our Retail Banking III curriculum.

Our Delegates are invited to bring their own experiences to life throughout the programme, with presentations and discussions on the challenges faced in each market. The programme culminates in a simulation game where delegates are presented a scenario and are tasked with using the Basel III regulatory framework to present their solution to the rest of the group with winners announced at the end of the final day. On the final evening, delegates are invited to the prestigious Ascot Racecourse for a tour of the grounds and a farewell dinner. Here they’re presented with their scrolls, concluding a high intensity week for the delegates and reflecting their achievements while studying with us.

Delegates complimented the programme, with the Head of Regional Credit at Standard Bank saying “I think the whole experience has been fantastic. It’s good to take a step back and look different retail banking concepts from an alternative point of view. Furthermore, the way in which the material is presented is simple and very relevant to our day-to-day role.”

The Head of Key Accounts and Service Delivery from Abu Dhabi Commercial Bank commented on the programme’s faculty, saying “The faculty members are excellent. The combination of their varied practical experience combined with their academic knowledge is incredibly engaging and informative.”

This sentiment was echoed by Head of Special Projects at Stanbic Bank who described the programme as “Very insightful and diverse.” Highlighting the fact that “the learning principles allow us to understand our customer needs and create solutions that support the growth of the bank.”. After such an intensive week, our delegates had taken full advantage of the networking opportunities available, with the Retail Banking Lebanon Manager from Bank Audi SAL saying “The networking aspect is huge, I’ve met brilliant bankers from across the world. The diversity of delegates creates new opportunities for learning new ways of thinking about similar problems across markets.”